Baz Bus Frequently Asked Questions

 
 
 

What do I do once I have bought my ticket?

Now that you have purchased your ticket; you must make a booking for your first section on the bus. We recommend that this is done at least 72 hours prior to your intended departure.

TELEPHONE - You can contact the Baz Bus Reservation hotline and book your sections with a Baz Bus consultant. Please quote your voucher number. Baz Bus Reservation hotline: Local: 0861 BAZ BUS (0861 229 287) International: +27 21 422 5202 and our office hours are: Mon - Fri: 8am - 9pm Sat - Sun: 8am - 8pm

SMS - SMS your booking to 076 427 3003. The following details are required:

  • Voucher number

  • First name & surname

  • Date of trip

  • Hostel pick up

  • Next stop

E.g. WEB519, John Cooper, 03/02/06, Highfield B/P to Plettenberg Bay

We will book your seat on the Baz Bus system and SMS you a confirmation during our office hours only:

E.g. WEB519 booking confirmed, John Cooper, 03/02/06, Highfield B/P to Plettenberg Bay CNF29461 Thanx Janine

EMAIL - Email your booking request to info@bazbus.com. Seat bookings are only confirmed once you have received a seat confirmation number for section of your journey via email. The following details are required:

  • Voucher number

  • First name & surname

  • Date of trip

  • Hostel pick up

  • Next stop


For further seat bookings, you will need to quote your:

  • Ticket number
  • Pick up point
  • Date of travel
  • Your next stop

You can book more than one journey at a time, if you know your hostel of departure, date of departure & next stop. If you have a voucher, hand it to your Baz Bus driver on your first day of travel in exchange for a Baz Bus ticket.


Who can I contact if I need help?

Our consultants work especially late, so you can phone in your booking request way after the sun has gone down. Our office number is: Local: 0861 BAZ BUS (0861 229 287) International: +27 21 422 5202 and our office hours are Mon - Fri: 8am - 9pm and Sat & Sun: 8am - 8pm.

You can also email us Monday to Friday on info@bazbus.com and we will attend to your request. After hours, please contact our office directly: Local: 0861 BAZ BUS (0861 229 287) International: +27 21 422 5202


What are the procedures if I need to change my travel date and/or hostel pick up points?

For Hop-on Hop-off tickets and travel passes you can change your travel date and your pick up point so long as this is done before the initial travel date booked. Any date changes to your 4 day Kruger National Park Wildlife Safari tour or to your 7 day Chobe National Park and Victoria Falls tour or to your 11 day Kruger & Chobe & Victoria Falls tour must be made at least 30 days in advance.

To make the change, you need to contact our hotline (+ 27 21 422 5202), give them your ticket number and the change requested. They will make the change and will give you a revised confirmation number to confirm the change.

You are required to keep your new confirmation numbers as proof of the change.


How do I know my seat is confirmed?

Once you book your seat, you will be issued with a seat confirmation number for each stretch. Only once you receive this number is your seat confirmed for the date you would like to travel. You may be asked to confirm this number when boarding the bus.


What do I do if I lose my Baz Bus ticket?

If you lose your Baz Bus ticket, please contact our hotline to report this (+ 27 21 422 5202). A consultant will issue with a reference number to use for your next journey. Once you get on the bus you will need to quote this reference number. The driver will then write out a new ticket for you.


What are the terms and conditions?

No refund will be given for a cancellation made after 24 hours of purchase.

  • Seats should be booked at least 72 hours in advance to avoid disappointment.
  • The 4 day Kruger National Park Wildlife Safari tour and the 7 day Chobe National Park and Victoria Falls tour and the 11 day Kruger & Chobe & Victoria Falls tour included in the Wildlife Safari & Adventure packages should be booked at least 1 month in advance to avoid disappointment.
  • Please note: drivers cannot take bookings or recommend hostels. All bookings must be made through our Cape Town Head Office by telephone. Any bookings by e-mail or fax are subject to confirmation. We will not be held responsible for passengers left behind as a result of unconfirmed bookings.
  • Buses will depart by scheduled times. Buses will not wait for passengers who are not ready to depart at the scheduled time.
  • In the event of a bus running behind schedule, every attempt will be made to keep passengers informed but we accept no liability for any inconvenience in this regard.
  • Passengers are picked up and dropped off at the venues specified on the Arrival and Departure Points and must be ready to leave from these departure points at least 15 minutes prior to the scheduled departure times.
  • A "no show" for any booked section of the journey (without prior cancellation) will result in loss of that section of the journey and a new ticket will have to be purchased for that section.
  • Price Lists and Timetables are subject to change without prior notification and must be confirmed at the time of making the booking.
  • For our full list of Terms and Conditions please refer to our terms and conditions page.


 
 
 

Does my Baz Bus ticket include accommodation?

Your Baz Bus ticket does not include accommodation. You can check below for a rough guide on accommodation pricing. Alternatively you can contact the backpacker lodge directly to confirm their prices.


How much do backpacking lodges / hostels charge?

Rate:

Accommodation prices vary from place to place however prices are roughly as follows:

  • Camping: from R60
  • Dorms: from R100
  • Double: from R220


What about the hostels?

South African hostels boast some of the highest standards in the world. Baz Bus will drop you at over 180 of them. Most hostels offer camping, singles, doubles or dormitories with standard features such as in-house bars, tour desk and of course some amazing locations. Accommodation costs vary from hostel to hostel. Get your free Alternative Routes www.alternativeroute.net or Coast to Coast guidebook at most hostels. Dont forget the power of the Grapevine! Accommodation bookings must be made directly with the hostel of your choice. Book a bed here:


Should I book my accommodation in advance?

Most people prefer to play it by ear and book hostels as they go along. During the busy summer season some places do get full and we do recommend booking a few days in advance, especially for double rooms.


 
 
 

What is a Fuel Levy?

A fuel levy is an additional fee payable by the passenger to cover the ever increasing cost of diesel! The Fuel levy equates to R80 for all tickets over R700. Passengers will be required to pay the fuel levy at the time of booking.


Does Baz Bus pick up from the airport?

If you are flying into Johannesburg, enquiry at your backpacker hostels about a pick up from the airport. Some hostels offer a Free airport pick up. Simply go to the BOOK A BED section and enquiry directly with the hostel. In Cape Town we recommend the Backpacker Bus bpackbus@mweb.co.za or phone them on 021 424 1184 between 8am - 8pm. This reliable bus service runs regular trips at backpacker rates between Cape Town International Airport and your hostel in Cape Town. Mention Baz Bus for a good rate.


What are the compulsory overnight stops?

Cape Town, Port Elizabeth, Durban, Johannesburg (or Pretoria) are all compulsory stopovers.


How often does the bus depart per day?

The buses depart according to a set schedule as shown here. Our buses only run during the day i.e. they leave Cape Town in the morning and arrive at Port Elizabeth in the evening.

Direction: CAPE TOWN TO JOHANNESBURG / PRETORIA

  • Cape Town to Port Elizabeth - Departs Mon, Tues, Thurs, Fri & Sat
  • Port Elizabeth to Durban - Departs Tues, Wed, Fri & Sun
  • Durban to Johannesburg / Pretoria - Departs Tues, Thurs, Sat & Sun

Direction: JOHANNESBURG / PRETORIA TO CAPE TOWN

  • Johannesburg / Pretoria to Durban - Departs Mon, Wed, Fri & Sun
  • Durban to Port Elizabeth - Departs Mon, Tues, Thurs & Sat
  • Port Elizabeth to Cape Town - Departs Tues, Wed, Fri, Sat & Sun

Please download the timetable for further details of arrival and departure times and stops along the way.


Would I need to use a shuttle service on your route?

To reach out of the way places, shuttle services are operated by the hostels in the remote areas. There are extra charges for these. Contact the hostel of your choice for further details and to book your shuttle.


What is the distance between stops?

Distance Chart

Approximate distance in kms

Cape Town - Port Elizabeth

756

Cape Town - George

436

Port Elizabeth - Durban

927

Durban - Umtata

436

Durban - Jo'burg

565

Jo'burg - Pretoria

58


Does my Baz Bus tickets include shuttle services?

Shuttle services are not included in the price of you Baz Bus ticket EXCEPT for the Pretoria Shuttle. Please refer to the timetable for more information on the shuttles. You can contact the backpacker hostels directly for prices.


 
 
 

What should I bring?

  • A sleeping bag (bedding is available at most hostels)
  • A backpack and daypack (to help you travel light)
  • A credit card (accepted all around S.A but not at some hostels)
  • Your passion for independent travel


Does my Baz Bus tickets include food?

Your Baz Bus ticket does not include meals. The Baz Bus does stop at various places along the way, giving you the chance to stretch your legs and purchase any snacks or meals.


Can I bring my surfboard, mountain bike, stereo and chessboard with me on my fabulous Baz Bus adventure through Southern Africa?

Of course! Our semi-luxury 22-seater buses are all equipped with trailers capable of carrying all your bits and pieces.


Do you hire out your buses?

We do not hire out our buses.


Does Baz Bus offer tours or packages?

You better believe it. We have a variety of Wildlife Safari and Adventure Packages from you to choose from. A package is made up of a Hop-on Hop-off ticket from Johannesburg or Pretoria to Cape Town (alternatively start in Cape Town) plus an exciting Wildlife Safari & Adventure tour of your choice. Buy buying a package you enjoy BIG savings as prices are greatly reduced.

Choose from these 3 options:

Hop- on Hop- off & 4 day Kruger National Park
Hop- on Hop- off & 7 day Chobe National Park & Victoria Falls
Hop- on Hop- off & 11 day Kruger & Chobe & Victoria Falls

Tours

Choose from these 4 options:

The legendary Baz Bus Cape Peninsula Day Tour
4 day Kruger National Park
7 day Chobe National Park & Victoria Falls
11 day Kruger & Chobe & Victoria Falls


Am I too old to take Baz Bus?

Baz Bus is for all the young at heart. We strive to be an enjoyable and friendly bus company, where you can meet great people on the buses and still have the independence to do whatever activities you wish on route. If you feel young, Baz Bus experience can help you become a better beach bum, adrenaline junkie, culture vulture, wildlife fundi, party animal or a bit of all.


Does Baz Bus offer any discounts?

Sure we do! There are so any to choose from while en route. Print off the discounts page - so you know where we offer these discounts on YOUR route. To make use of these discounts simply show the operator your Baz Bus ticket at the time of booking to qualify. Excited yet, well go on Discounts


How much should I budget per day for expenses?

Your budget is dependent on the activities that you would like to do. Herewith a rough guide on certain expenses:

  • 1 pint of beer at a backpacker lodge: R10,00
  • Food allowance per day: R120,00 - R150,00 per day
  • Local taxi cab's: R10,00 - R13,00 per kilometer
  • Bungee jumping: R690,00
  • Wine Tour: R545,00
  • Cape Peninsula Day Tour: R540,00


 
 
 

How do I make a seat booking via SMS?

SMS 076 427 3003 the following info: Ticket number, passenger name and surname, date of trip, hostel pick up & next stop. Example: EG519, John Cooper, 12/11/05, Highfield to Plettenberg Bay

The booking will be made on the BAZ BUS BOOKING SYSTEM.

You will receive a confirmation SMS booking / seat confirmation within 30 minutes: Example: EG519 booking confirmed 12.11.05 Highfield Bp – Plett cnf 29461. Thx Janine


Is it safe and viable for me to travel alone in Southern Africa?

It sounds like Baz Bus experience is just what you need! It is a safe option because we offer a door to door service. You are never really alone, just smile at your neighbour on the bus and soon youll be rattling on about exciting travel experiences. All the hostels and adventure centres offer fun activities and tours so youll never have a dull moment! They will also inform you on the necessary safety precautions and the dos and donts of the place. So. Sit back, relax and enjoy your journey.


Whats the weather like?

Below is a chart of average temperatures in South Africa throughout the year.


Do I need a visa?

Most nationalities don't need visas for travelling to South Africa. Please make sure that your travel documents are in order. For further information check out Need a visa?


How to I find out more about my Passport Regulations?

International tourists being held at immigration control because of passport problems has led to the need to explain regulations concerning travel documents when visiting South Africa.

A blank page in passports is a requirement for all visitors entering the country. For passports to be stamped they must have a blank space. If a passport is full and there is no space to stamp, this means that the holder of that passport cannot come into the country.

If an incident did occur where a traveller did not have the necessary blank page that person's embassy can be contacted to assist with additional pages or the issuing of a temporary passport. Visit the department's website at www.home-affairs.gov.za for detailed information on visa requirements, a list of countries exempt from visa control, and other details.


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